Privacy Policy for Galleon Florals
At Galleon Florals, we are committed to protecting the privacy and security of our clients and site visitors. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our online platform and related services. By engaging with our site and services, you agree to the practices described in this policy.
1. Information We Collect
We collect various types of information to provide and improve our bespoke floral services, including:
- Personal Identification Information: This includes your name, shipping address, billing address, email address, phone number, and payment information (processed securely via third-party payment processors) when you place an order, subscribe to our newsletters, or register for a workshop.
- Recipient Information: If you send flowers to someone else, we collect the recipient’s name, address, and contact details to ensure delivery. We assume you have the recipient's permission to provide us with this information.
- Event Details: For bespoke floral arrangements for events and wedding floristry, we may collect specific details about your event, such as dates, venues, themes, and guest counts, to tailor our services.
- Communication Data: Records of our correspondence if you contact us via email, phone, or our online forms.
- Technical Data: Information about how you access and use our site, including your IP address, browser type, operating system, referral sources, pages viewed, and other usage details captured through cookies and similar technologies. This helps us understand user behaviour and improve site functionality.
2. How We Use Your Information
We use the collected information for various purposes, primarily to fulfil our contractual obligations and enhance your experience with Galleon Florals:
- Order Fulfilment: To process and deliver your floral arrangements, plants, workshop registrations, and other products or services. This includes nationwide delivery and international flower sourcing.
- Customer Service: To respond to your inquiries, provide support, and manage your accounts.
- Personalisation: To offer a more personalised browsing and shopping experience, recommending products and services relevant to your interests.
- Marketing Communications: With your consent, to send you updates about new products, special offers, workshops, and news from Galleon Florals. You can opt-out at any time.
- Site Improvement: To analyse site usage, troubleshoot technical issues, and improve the functionality, content, and user experience of our online platform.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Sharing Your Information
We do not sell your personal data. We may share your information with trusted third parties under specific circumstances:
- Service Providers: We work with third-party service providers who assist us in operating our business (e.g., payment processors, delivery partners for nationwide transport, website hosting, analytics providers). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction, subject to appropriate safeguards.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. This includes using secure servers, encryption for data in transit (SSL/TLS), and restricted access to personal data within our organisation. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means retaining transaction data for a period mandated by tax and accounting laws, and customer contact information for as long as you remain an active customer or subscriber.
6. Your Rights (GDPR Compliant)
Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have certain rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data we hold.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the details provided below.
7. Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and for marketing purposes. Cookies are small data files placed on your device. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of our site may become inaccessible or not function properly.
8. Third-Party Websites
Our site may contain links to external sites that are not operated by us. We have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, your data, or would like to exercise one of your data protection rights, please contact us:
Galleon Florals
17 Mariner's Wharf, Floor 3,
Bristol, England, BS1 5AT, UK